Privacy Policy

This policy explains what information NeptuneLaunch collects, how we use it, and the choices you have. We keep this deliberately plain.

Information we collect

When you use our contact form, launch questionnaire, or place an order, we collect the information you provide — such as your name, email address, phone number, business name, industry, service area, and any project details or files you share. Payment information is collected and processed securely by Stripe; we never store card numbers on our servers.

How we use your information

We use your information solely to respond to enquiries, build and deliver your website, communicate about your order, and provide ongoing service. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Forms & spam protection

Our contact and questionnaire forms are handled through our hosting provider's form service, which includes automated spam filtering (including a hidden honeypot field). Submissions are delivered to us so we can respond. Please do not send passwords through any form; where account access is genuinely required, we arrange secure, delegated access instead.

Cookies & analytics

Our website may use privacy-conscious analytics to understand, in aggregate, how visitors use the site (for example which pages are viewed and which buttons are clicked). We do not capture the contents of what you type into forms in our analytics. You can disable cookies in your browser settings at any time.

The AI chat assistant

Our on-site chat assistant sends the messages you type to a backend service in order to generate a reply. Please don't share sensitive personal information in the chat. For anything important, email us directly.

Third-party services

We rely on trusted third parties — such as Stripe for payments and our hosting provider for the site and forms — each governed by their own privacy policies. Add-ons you purchase may connect additional third-party platforms with their own policies.

Data retention & your choices

We keep enquiry and project information for as long as needed to provide our services and meet legal or business requirements. To ask what we hold, or to request correction or deletion, email NeptuneLaunch@gmail.com and we'll help.

Contact

For any privacy question, email us at NeptuneLaunch@gmail.com.