NeptuneLaunch ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit NeptuneLaunch.com or use our services.
When you use our contact form or place an order, we collect: your name, email address, phone number, business name, industry, and target city. Payment information is collected and processed securely by Stripe — we never store credit card numbers or sensitive financial data on our servers.
We use your information solely to: provide and improve our services, communicate with you about your order and website, send relevant service updates, and respond to your inquiries. We do not sell, rent, or share your personal information with third parties for marketing purposes.
All payments are processed by Stripe, Inc. NeptuneLaunch does not store, access, or handle your credit card or banking information. Stripe's privacy policy applies to all payment transactions. You can review Stripe's privacy policy at stripe.com/privacy.
Our website may use cookies and Google Analytics to understand how visitors use our site. This data is anonymous and aggregated — we cannot identify individual visitors through analytics data. You can disable cookies in your browser settings at any time without affecting your ability to use our site.
Our website uses an AI-powered chat assistant. Conversations with the chatbot may be processed by Anthropic's Claude AI. Please do not share sensitive personal or financial information in the chat. Chat conversations are not stored permanently on our servers.
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.
We retain your information for as long as necessary to provide our services and comply with legal obligations. If you cancel your subscription and request deletion of your data, we will remove your personal information from our active records within 30 days.
You have the right to: access the personal information we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal requirements), and opt out of any marketing communications. To exercise any of these rights, email us at NeptuneLaunch@gmail.com.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.
Questions about your privacy? Contact us at NeptuneLaunch@gmail.com — we respond within 24 hours.